Refund policy

1.      Returns, refunds and your legal rights

1.1.    Bespoke / personalised goods – no change-of-mind returns

1.2.    Many of our products are made to your order and/or clearly personalised (for example, specific designs, names, numbers, colours and sizes).

1.3.    Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the usual 14-day “cooling-off” right to cancel distance contracts does not apply to contracts for the supply of goods made to the consumer’s specifications or clearly personalised.

1.4.    Because of this, we do not accept returns or cancellations if you change your mind, or if you ordered the wrong size, colour or design, once your order has gone into production.

1.5.    Please check your size, design, spelling and other details carefully before placing your order.

2.      Faulty, damaged or misdescribed goods – your statutory rights

2.1.    Your legal rights under the Consumer Rights Act 2015 are not affected by these terms. Goods supplied to you must be:

·         of satisfactory quality,

·         fit for purpose, and

·         as described.

2.2.    If a product is faulty, damaged or not as described, you may have a right to a repair, replacement or refund, including:

·         a full refund if you reject the goods within 30 days of receiving them (short-term right to reject);

·         a repair or replacement in many cases after that; and

·         in some circumstances, a partial refund if repair or replacement is not possible or fails.

2.3.    Nothing in these terms is intended to exclude or limit any of your statutory rights.

3.       How to report a problem

3.1.    If you believe your item is faulty, damaged or not as described, please contact us at sales@tagragz.com as soon as possible and in any event within a reasonable time.

3.2.    Please include:

·         your order number,

·         a description of the issue, and

·         clear photos of the defect, damage or incorrect print, and of any packaging if relevant.

3.3.    We may ask you to return the item to us or to our production partner for inspection. In that case, we will either:

·         provide a prepaid returns label, or

·         refund your reasonable return postage costs if the item is confirmed as faulty.

3.4.    Once we have confirmed the issue, we will offer you:

·         a replacement at no additional cost; or

·         a refund (including standard delivery charges you originally paid), in line with your legal rights.